A disorganized information technology (IT) industry causes extra work, wasted time, and demotivation for everyone on a team. Added to this, managing amid chaos generates losses for the company.
To help with this, advances in technology and so many investments in the area have brought several work optimization tools for IT managers. Below, we list seven of these instruments.
1. CLOUD COMPUTING
In order to improve the management processes of the IT sector, it is interesting to think about hiring infrastructure as a service (IaaS) solutions. IaaS is infrastructure provisioned and managed over the internet.
Hiring infrastructure in the cloud has the following benefits:
COST REDUCTION
It is no longer necessary to buy robust machines to assemble servers or software licenses that need to be renewed every year. The infrastructure service provides all of this.
The physical space to store these servers and the entire cooling scheme is also no longer needed. For this reason, energy savings are apparent and real.
SCALABILITY
With a cloud infrastructure, you can scale resources up or down as needed. There are no limits to the company's growth.
PRODUCTIVITY INCREASE
The IaaS provider provides specialized teams that are fully focused on the infrastructure and guarantee the continuity of the service. In this way, it relieves internal employees and increases the productivity of the contracting company.
CENTRALIZATION
Cloud computing brings the centralization of data and documents. Managing files in a single place facilitates access control and monitoring, optimizing management.
2. PROCESSES WITH BIZAGI
To maintain an organized environment and optimize management, it is necessary to define a culture of standardization within the IT sector. Bizagi is a free tool for building processes and allows the creation of flows with different activities and their relationships. In addition, it enables collaborative work and exports flows to different formats.
3. BUSINESS INTELLIGENCE TOOLS (BI)
It is important to invest in a BI tool within a company, as it presents the indicators of each sector, in graphical form, allowing real-time visualization of data and with reliable information.
BI adds value to the company and shows the importance of the IT sector to the corporation. With the performance indicators generated by it, it is possible to identify problems and evaluate management policies.
With these results, the processes and routines of the sector can be improved as needed. In addition, these parameters facilitate decision-making to improve the area.
There are many BI tools, but the most common are Qlik, Tableau, and Microsoft's Power BI. Among them, Qlik and Power BI have free licenses.
4. TRELL
Trello is a tool that helps you organize projects and tasks collaboratively. Tasks are listed in dashboards, in an organized way, allowing sharing among the team. It is possible to set deadlines, attach files, separate tasks by category and create more than one project.
It is a free tool and can be accessed from computers or any mobile device. It has a more complete version, but paid. It is super intuitive and easy to learn. With the tasks in order, management optimization is applied and the manager is able to keep track of all the tasks in the sector.
5. HANGOUT
Hangout is a Google tool that allows you to videoconference with one or more people. Save time by holding meetings with another sector of the company or even with customers and suppliers, without having to travel or occupy a meeting room. Hangout allows you to record calls for later consultations.
6. TEAMVIEWER
TeamViewer is a remote access tool and its main objective is to facilitate the connection between two computers connected to the internet. That is, for the resolution of problems it is not necessary to send the technician to the computer, as the problem can be solved remotely.
In addition, the technician who is solving the call remotely can count on the help of others to solve the problem in the best possible way.
An open ticket, for example, can be resolved more quickly, through a simple remote access. As a result, the call queue tends to decrease faster.
7. METHODOLOGY SUPPORT TOOLS
In the case of an IT team focused on software development, using agile methodologies, such as Scrum or Kanban, simplify management.
Agile methodologies decrease the time wasted in very extensive documentation, bring the customer closer to the development and, consequently, the chances of bugs decrease considerably, since tests are performed more frequently on small developments that are constantly delivered to the customer. .
As a tool to support agile methodology, there is JIRA. JIRA is a project management application that allows you to control more than one project at the same time, can be divided by areas and allows the choice of agile management methodologies, such as Kanban and Scrum, already mentioned. It is not free, but it has a low cost.
For an IT team focused on support, the use of ITIL allows for the optimization of the customer experience, in addition to offering measurable services and processes with possibilities for improvement.
As a tool to support ITIL, there is OpMon. It is a software that monitors the IT environment and helps in real-time monitoring of the performance of the company's activities. Generates capacity, SLA and SLM reports.
An IT sector with well-defined processes and other optimization tools tends to bring gains to the company, simplifying the manager's life and bringing benefits to the entire team. An organized management gains in productivity, economy and motivation for everyone.
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