Privacy Policy

A Flexa Cloud Brasil Ltda, a legal entity governed by private law registered with CNPJ under No. 21.464.937/0001-98, headquartered in Vila Velha/ES (“Flexa Cloud”), understands as sensitive and relevant the electronic records and personal data left by you (“ User") in the use of the various sites and services ("Pages") of Flexa Cloud, serving this Privacy Policy ("Policy") to regulate, in a simple, transparent and objective way, which data and information will be obtained, as well as when they can be used.

This Policy applies to Pages related to any of Flexa Cloud's brands, understanding as such all those listed on Flexa Cloud's official website, at the address, encompassing all its products. 

To better illustrate how we process data, we present a summary of our Privacy and Personal Data Protection Policy (“Policy”):


treatment agent
Flexa Cloud Brasil Ltda CNPJ: 21.464.937/0001-98Address: Rua Moacyr Saudino, 300, Box 51, Centro – Alfredo Chaves/ES.
role in treatment Predominantly controlling. 
Nature of data processed Personal data provided by the user and/or collected automatically. 

Purpose as controller
Use personal data for advertising purposes, such as sending information about brands, products, promotions and discounts from Flexa Cloud; for publicizing events and loyalty programs or for conducting purchase satisfaction surveys.Legal base: holder's consent. 

Operators and providers of essential services for our activities. 
Data Protection Appropriate security, technical and administrative measures. 
Your rights Confirmation of the existence of treatment, access, corrections, etc. 
Contact us

This Policy may be updated at any time by Flexa Cloud, upon notice on the website and/or by email, if the User has chosen to receive communications from Flexa Cloud.


Flexa Cloud may collect information actively entered by the User at the time of registration, and also information automatically collected when using the pages and the network, such as, for example, identification of the commercial establishment used, IP with date and time of connection, among others.

Thus, two types of personal data are processed: (i) those provided by the User; and (ii) those collected automatically.

i. Information provided by the User: Flexa Cloud collects all information actively entered by the User on the Pages, such as full name, email, gender, date of birth, city and state, when filling out forms on the Pages by the User. Flexa Cloud will use this information to promote the dissemination of advertising material, promotions, discounts, events and loyalty programs, as well as to carry out satisfaction surveys.

ii. Data collected automatically: Flexa Cloud also automatically collects a series of information, such as: characteristics of the access device, the browser, IP (with date and time), IP origin, information on clicks, accessed pages, the following pages accessed after output from the Pages, or any search term typed on or in reference to the sites, among others. For such collection, Flexa Cloud will use some standard technologies, such as cookies, pixel tags, beacons and local shared objects, which are used with the purpose of improving the User's browsing experience on the Pages, according to their habits and their preferences.

It is possible to disable, through the settings of your internet browser, the automatic collection of information through some technologies, such as cookies and caches, as well as on our own website, specifically regarding cookies. However, the User must be aware that, if these technologies are disabled, some features offered by the website, which depend on the processing of said data, may not work correctly.

In addition, Flexa Cloud will be able to promote satisfaction and preference surveys during your use of the Wi-Fi Network, collecting this information to improve our services every day, to better understand your preferences and evaluate the quality and your impressions about our products. , as well as for statistical and advertising purposes. 

For the latter hypothesis, Flexa Cloud provides functionalities for the User to authorize (or not) the processing of their data, being certain that such acceptance is not a condition for the User's registration.

The information collected may be shared by Flexa Cloud with: (i) other partner companies, when necessary for the proper provision of services object of its activities; (ii) to protect Flexa Cloud's interests in any type of conflict; (iii) upon court decision or request from the competent authority.

Furthermore, we clarify that your information may also be shared with companies that provide the technological and operational infrastructure necessary for Flexa Cloud activities, such as payment intermediaries and information storage service providers.


The information collected by Flexa Cloud is intended for the establishment of a contractual bond or the management, administration, provision, expansion and improvement of pages to the user, adapting them to their preferences and tastes, as well as the creation of new services and products to be offered to Users.

The information collected may also be used for advertising purposes, such as sending information about brands, products, promotions and discounts from Flexa Cloud, as well as publicizing events and loyalty programs, or carrying out research on purchase satisfaction, with the owner's consent to do so.

Flexa Cloud may centralize the information collected on the Pages, which may be used on Pages and services related to all Flexa Cloud brands, respecting the purposes set forth herein and the User's consent.

If you no longer wish to receive advertising from Flexa Cloud, the User may contact Flexa Cloud at any time using the form available at

Legal Basis: In these cases, data processing is authorized by item I of article 7 of Law No. 13.709/2018, the General Data Protection Law (“General Data Protection Law – LGPD”).


Cookies are files or information that may be stored on your devices when you visit Flexa Cloud Pages. Generally, a cookie contains the name of the website that originated it, its lifetime and a value, which is randomly generated.

Flexa Cloud uses cookies to facilitate use and better adapt the Pages to your interests and needs, as well as to compile information about the use of our websites and services, helping to improve their structures and content. Cookies may also be used to speed up your future activities and experiences on the Pages.

Types of Cookies What they do? Species

These cookies are essential for Flexa Cloud pages to load correctly and allow you to browse our websites and make use of all their functionalities.  


These cookies help us to understand how visitors interact with Flexa Cloud pages, providing information about the areas visited, the length of visit and any problems encountered, such as error messages.  


These cookies allow Flexa Cloud pages to remember your choices to provide a more personalized experience. They also allow users to watch videos and use social tools, fields for comments, forums, among others. 

flexacloud_age_verified;contrast-theme, increased-font

These cookies are used to provide relevant content of interest to users. They can be used to display more targeted advertising or limit the number of times it is served on Flexa Cloud pages. They also allow measuring the effectiveness of Flexa Cloud's advertising campaigns. Furthermore, these cookies can be used to indicate to Flexa Cloud's pages which sites the user has visited and Flexa Cloud can share this information with third parties, such as contracted advertising agencies.  


After the User has consented to the use of cookies, when using Flexa Cloud Pages, Flexa Cloud will store a cookie on his device to remember this for the next session.

At any time, Users may revoke their consent to cookies, so they must delete cookies from Flexa Cloud Pages using their preferred browser settings. For more information on how to manage cookies in browsers:

Finally, we remind you that if the User does not accept some cookies from the Flexa Cloud Pages, certain services may not function optimally.


Flexa Cloud is an economic group that works in partnership with several companies. In this way, you may share the information collected through the Pages, in the following cases:

i. With other companies of the Flexa Cloud Group, constituted or operating in any country, which undertake to use the information for the same purposes indicated in this Policy;

ii. With partner companies, in the development of Flexa Cloud's commercial activities;

iii. To protect the interests of Flexa Cloud in any type of conflict, including lawsuits;

iv. In the case of transactions and corporate changes involving Flexa Cloud, hypothesis in which the transfer of information will be necessary for the continuity of services; or,

v. By court order or at the request of authorities administrative bodies that have legal competence for its request.


Flexa Cloud will store the information collected on its Pages on its own servers or those contracted by it.

Flexa Cloud uses reasonable market and legally required means to preserve the privacy of data collected on its Pages. In this way, it adopts the following precautions, in compliance with the guidelines on safety standards established in Decree No. 8.771/2016, such as:

i. Flexa Cloud uses industry standard methods to encrypt and anonymize collected data;

ii. Flexa Cloud has protection against unauthorized access to its systems;

iii. Flexa Cloud only authorizes previously established persons to access the location where the collected information is stored;

iv. Those who come into contact with the information must undertake to maintain absolute secrecy. Breach of secrecy will entail civil liability and the person responsible will be held accountable under Brazilian law; and

v. Inventory maintenance indicating time, duration, identity of the employee or person responsible for access and the object file, based on connection and application access records, as determined in article 13 of Decree No. 8.771/2016.

Flexa Cloud adopts the best efforts, in order to preserve the privacy of the Users' data. However, no site is completely secure and Flexa Cloud cannot fully guarantee that all the information that travels on the Pages is not the target of unauthorized access perpetrated through methods developed to improperly obtain information. 

For this reason, we encourage Users to take appropriate steps to protect themselves, such as keeping all usernames and passwords confidential.


Information collected by Flexa Cloud through the Pages will be automatically deleted from its servers when it ceases to be useful for the purposes for which it was collected, or when the user requests the deletion of their personal data.

Without prejudice, the information may be kept for compliance with legal or regulatory obligations, transfer to a third party — provided that the data processing requirements are respected — and exclusive use of the Flexa Cloud, access by a third party is prohibited, provided that it is anonymised.


In compliance with the applicable regulations, with regard to the processing of personal data, Flexa Cloud respects and guarantees the User the possibility of submitting requests based on the following rights:

i. confirmation of the existence of treatment;

ii. access to data;

iii. the correction of incomplete, inaccurate or outdated data;

iv. the anonymization, blocking or deletion of unnecessary, excessive or non-compliant data;

v. the portability of your data to another service or product provider, upon express request by the User;

saw. the deletion of data processed with the User's consent;

vii. obtaining information about the public or private entities with which Flexa Cloud has shared your data;

viii. information about the possibility of not giving your consent, as well as being informed about the consequences, in case of refusal;

ix. the revocation of consent.

Part of these rights can be exercised directly by the User, from the management of information about his account, while others will depend on the submission of a request for subsequent evaluation and adoption of other measures by Flexa Cloud.


You can contact our Person in Charge for the Processing of Personal Data by e-mail: This communication channel is exclusive to (i) solve any doubts about this Privacy Policy, (ii) present a complaint about a possible violation of data protection laws and (iii) to respond to requests related to your rights, as listed in Item VII of this Policy.

For access, correction of incomplete, inaccurate or outdated data and doubts about the Flexa Cloud, you can request it using the form available at

The User is aware that the exclusion of essential information for the management of his account with Flexa Cloud may imply the termination of his registration, with consequent cancellation of the services then provided.

Flexa Cloud will make every effort to respond to such requests in the shortest possible time, always observing the applicable legislation. In some cases, deletion requests may no longer be met immediately, due to legal determination.


This Policy will be governed, interpreted and enforced in accordance with the Laws of the Federative Republic of Brazil, in particular Law No. document.

Updated January 24, 2023.