When we talk about artificial intelligence (AI) most people automatically link the concept to robotics. While it's not a wrong association, AI has also been a part of information technology for some time now. In this article you will see exactly how this concept is being applied in the IT area.
This segment of computer science is focused on creating systems and devices that emulate human reasoning. This means that through the deployment of AI machines and computer programs can solve problems and make autonomous decisions. Combined with machine learning, it is even possible for machines to learn over time!
On this path we have one of the most promising applications of AI to information technology. More and more studies seek to improve Deep Learning - Deep Learning - and Natural Language Processing (NLP). An example of this is BIA – Bradesco Artificial Intelligence. A resource that was “trained” to deal with 62 products, acquiring the ability to answer 300 questions per month.
In other words, customer service is already being impacted. Becoming, in this way, faster and more assertive with the junction of AI and IT. In part because human attendants only see customers whose demands cannot be resolved by robots. The possibilities, however, are not restricted to attendance. Because there are now virtual robots that act as tutors and assistants.
Another way in which this concept is being applied in the IT area is for monitoring. In the agro-industrial context, for example, there are systems that control grains stored in silos. In a maintenance-intensive industry like telecommunications, AI catalogs alerts that indicate network problems. We then have a feature that allows us to remedy the flaws that affect the performance of the service offered.
Artificial Intelligence and the impacts for present and future IT
Many perspectives on how this concept is being applied in the IT field relate to cognitive computing. A resource that makes the information technology area part of a system for behavioral prediction. In addition, the machines are able to offer quick answers to specific questions.
In addition, Artificial Intelligence reduces the number of tasks performed manually in the IT sector. In addition to automation and speed, this results in a drastic reduction in operational errors. Information security is also one of the aspects most positively impacted by this union. The system only needs to identify unauthorized access attempts to initiate preventive action against intruders.
Another security-related answer is automatic scans. They occur periodically on systems, networks, and servers. The procedure aims to find flaws that may generate vulnerabilities. All these factors will lead to the development of self-managing systems in the near future. With this, the maintenance and updating aspects will be under the responsibility of the software/hardware itself.
Of course, this will not completely eliminate the need for IT professionals. It will be your knowledge that will evolve to deal with AI in this context. The fact is that today's Chatbots are just the first step in initiatives that will leverage the competitiveness of companies. And that's because the transparency of information and the facilitation of processes tend to improve continuously.
Much of what AI does today, and what it could do tomorrow, is directly supported by cloud computing. It will be through it that the information can be processed and also stored. For backups of your company's most important items, this is already a highly efficient solution. Want to know how you can adopt this feature in your business? So take the opportunity to discover the Backup link.
